Terms and Conditions

1. Who We Are

This website is operated by Enterprise Operational Systems (SMC-Private) Limited, also referred to as EnterpriseOS, EOS, "we," "us," or "our." We provide operations consulting, strategic planning support, process design, software implementation guidance, talent and training systems, commercial modeling, and related advisory services.

2. Use of This Website

You may use this website to learn about our services and contact us for business inquiries. You agree not to misuse the site, attempt to disrupt it, submit unlawful or misleading content, or use the site in a way that infringes another party's rights.

3. No Automatic Consulting Relationship

Contacting us through this website, email, phone, or LinkedIn does not create a client, consulting, advisory, fiduciary, or professional relationship. A consulting engagement begins only when both parties agree to a written proposal, scope of work, statement of work, contract, or other formal engagement document.

4. Services, Proposals, and Scope

Any service descriptions on this website are general summaries. Actual deliverables, timelines, fees, assumptions, responsibilities, confidentiality terms, payment terms, and acceptance criteria will be defined in a separate written agreement.

5. Proposals, Fees, and Payment Terms

Any pricing, fee estimate, timeline, or commercial term discussed before an engagement is indicative unless confirmed in writing. A formal proposal or agreement may include fixed fees, retainers, milestone payments, hourly or daily rates, reimbursement of agreed expenses, taxes, late payment terms, and suspension rights for non-payment.

Unless expressly stated in writing, prices do not include third-party software licenses, hosting, subscription tools, paid integrations, contractor costs, advertising spend, government fees, or professional adviser fees.

6. Client Responsibilities

Successful consulting work depends on accurate information and timely decisions. Clients are responsible for providing relevant business context, access to key stakeholders, current process documents, software access where needed, data, approvals, feedback, and implementation support from their internal teams.

We may rely on information provided by the client or its representatives. EOS is not responsible for delays, errors, or outcomes caused by incomplete, inaccurate, outdated, or withheld information.

7. Deliverables and Acceptance

Deliverables may include operating models, workflow maps, SOPs, process documents, software requirements, implementation plans, training structures, reporting frameworks, financial models, positioning documents, or other agreed work products. Review periods, revision rounds, approval steps, and acceptance criteria should be defined in the relevant engagement document.

8. Intellectual Property in Client Work

Unless a written agreement states otherwise, EOS retains ownership of its pre-existing methods, templates, frameworks, know-how, tools, processes, and general consulting knowledge. Client-specific deliverables prepared and paid for under an engagement may be used by the client for its internal business purposes, subject to the terms of that engagement.

We may reuse general skills, ideas, methods, experience, and non-confidential learnings from engagements, provided we do not disclose the client's confidential information.

9. Confidentiality

Consulting work may require access to operational, financial, personnel, commercial, technical, or strategic information. Confidentiality obligations should be defined in the written engagement agreement or a separate non-disclosure agreement. In general, we expect both parties to protect non-public business information with reasonable care.

10. Third-Party Software, Vendors, and Tools

EOS may recommend, evaluate, negotiate, configure, or help implement third-party software, vendors, platforms, or service providers. Final selection, subscription, licensing, security review, legal review, payment, and continued use of third-party tools remain the client's responsibility unless otherwise agreed in writing.

Third-party providers are responsible for their own functionality, uptime, pricing, support, security, data processing terms, and product changes. We are not liable for third-party failures, outages, policy changes, pricing changes, or discontinued services.

11. Implementation and Business Decisions

We provide operational recommendations and implementation support, but client leadership remains responsible for business decisions, legal compliance, employment decisions, financial decisions, vendor approvals, internal adoption, and operational execution after deliverables are handed over.

12. Cancellations, Delays, and Changes

Any cancellation, postponement, pause, or material change in project scope should be handled according to the relevant written agreement. Where no written terms exist, EOS may revise timelines, fees, and deliverables if the scope, assumptions, access, client availability, or project conditions materially change.

13. Non-Solicitation

If agreed in an engagement document, the parties may restrict direct solicitation of each other's employees, contractors, or core project personnel for a defined period. Any such restriction must be expressly stated in writing to apply.

14. Website Content

The website content is provided for general business information only. We aim to keep it accurate and current, but we do not guarantee that all content is complete, error-free, or suitable for your specific circumstances.

15. Website Intellectual Property

Unless otherwise stated, the text, branding, layout, graphics, service descriptions, and other materials on this website are owned by or licensed to EOS. You may not copy, reproduce, publish, sell, or commercially exploit site content without our prior written permission.

16. Third-Party Links and Assets

This website may link to third-party websites or load third-party assets such as fonts, icons, scripts, or images. We are not responsible for third-party websites, services, policies, security practices, or content.

17. Limitation of Liability

To the maximum extent permitted by applicable law, EOS will not be liable for indirect, incidental, consequential, special, punitive, or business-loss damages arising from use of this website or reliance on its content.

For paid engagements, any limitation of liability should be set out in the relevant written agreement. Where no written agreement applies, our liability will be limited to the maximum extent permitted by applicable law.

18. Indemnity

You agree not to use this website or our materials in a way that violates law, infringes rights, misrepresents our services, or causes harm to EOS or third parties. To the extent permitted by law, you agree to indemnify EOS for claims arising from your misuse of the website or unauthorized use of our materials.

19. Governing Law

These Terms are intended to be governed by the laws applicable in Pakistan, unless a separate written agreement states otherwise. Any formal engagement may include its own governing law, jurisdiction, dispute resolution, and venue provisions.

20. Changes to These Terms

We may update these Terms from time to time. The updated version will be posted on this page with a revised date.

21. Contact

For questions about these Terms, contact us at qaziraza.rq@gmail.com.